IM301 Assignment Brief
| Qualification | QUALIFI Level 3 Diploma in in Introduction to Management 603/4373/4 |
|---|---|
| Unit Code | IM301 |
| Unit Title | Managing Business Operations |
| Unit Reference | A/617/5537 |
| Credits | 10 |
| TQT | 100 |
| GLH | 75 |
Assignment Aim
The aim of this unit is to introduce learners to key aspects of all businesses and how they operate within the wider business environment, as well as internally. Learners will explore how operational control, best practice and sound policy will facilitate organisational excellence.
Learning Outcomes and Assignment Criteria
| Learning Outcomes. To achieve this unit a learner must be able to: | Assessment Criteria: Assessment of these outcomes demonstrates a learner can: | ||
| 1. | Understand functions and structures of businesses | 1.1 | Identify the key functions of businesses and how these lead to business success |
| 1.2 | Compare common organisational structures and how they impact on business operation | ||
| 2. | Understand the importance of operational control | 2.1 | Explain why an organisation needs effective operational control |
| 2.2 | Describe the systems organisations use to achieve operational control | ||
| 3. | Understand how organisations work towards best practice | 3.1 | Explain the terms excellence and quality and the impact of these concepts on organisations |
| 3.2 | Describe tools and techniques that are used by organisations to ensure the quality of their products and services | ||
Indicative Content
Understand functions and structures of businesses
- Key business functions – finance, HRM, sales, marketing, production, R&D, distribution
- Organisations structures – function-based/product-based/project-based/matrix team-based
Understand the importance of operational control
- Controlling operations
- Monitoring and controlling
- Types of information managers need
- Three-stage control loop
Understand how organisations work towards best practice
- Benchmarking – process benchmarking; performance benchmarking; strategic benchmarking and internal benchmarking
- Performance indicators and how they are used.
- Best Practice; sound policy
- The Excellent Organisation
- Importance to organisations
- Tools and techniques to implement quality in an organisation – Total Quality Management (TQM), 3-Step Quality Control process, Right First Time
- Quality assurance
- Continuous improvement (Kaizen)
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