MHI3024 Managing People in the Hospitality and Service Industry Assessment Brief 2026

MHI3024 Assessment Brief

Assessment Type : Group Report (30%)

Learning Objectives: Slo 3

1. Conceptualise the issues surrounding the people management practices in hospitality organisations.

Task : Managing Diversity and Sustainable HRM in Hospitality: Strategies, Challenges, and Sustainable Solutions

The hospitality industry faces unique challenges in managing a diverse workforce while ensuring sustainable people management practices. This focus of this assignment is on critically conceptualising the role of diversity in hospitality organisations and sustainable human resource practices. This assignment would require you to propose strategic interventions and explore their implications for hospitality organizations.

Instruction

a. You are required to prepare a report which addresses the task above.

b. The report should:

• explain the key issues surrounding workforce diversity in hospitality organisations
• discuss the challenges associated with such diversity from the perspective of both employers and employees
• recommend innovative and sustainable people management practices that may be embedded in organisational practice to address the challenges associated with workforce diversity
• demonstrate inclusion of appropriate theory and/or models and other valid supporting information.
• include specific, relevant and contemporary examples drawn from the hospitality industry
• appropriately cite/reference all sources used and meet the conventions of academic writing
• be between approximately 2000 to 2500 words (excluding references and cover page)
• be word processed using font type Calibri and font size of 12 and have 1.5 spacing.

c. To complete the report, you are required to conduct Interviews:

• Interview at least THREE (3) hospitality employees (e.g., hotel staff, restaurant workers) and TWO (2) hospitality managers/supervisors to understand their perspectives on working in a diverse workplace and what they believe are sustainable actions or strategies that may be implemented to ensure a successful management of diversity.
• The output of these interviews MUST BE incorporated into your report.

d. Please refer to the assessment rubrics below.

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