HOS203 Contemporary Accommodation Management
Semester 1, 2026
Assessment 1 – Individual Case Study Analysis Report (10%)
Submission Deadline: This Week, at 11:59 pm (Week 4)
Overview of this Assignment
For this assessment, students are required to analyse an assigned case study about hospitality industry relevant regulations and/or operational and accreditation failures of a hospitality organisation. Students must research all aspects of the assigned case and write their findings in 800 words.
Purpose of this Assignment The purpose of this Individual Case Study Analysis Report is to develop students’ ability to critically analyse real-world operational and regulatory challenges within the resort and hotel industry. Demonstrate Achievement of these Learning Outcomes ULO 1. Explain key areas of the resort and hotel industry and their operational needs; ULO 2. Identify hotel and resort relevant regulatory bodies, their accreditation guidelines and star ratings as they are applied in varied environments;
Southern Cross Institute,
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150 & Level 1, 37 George Street PARRAMATTA NSW 2150
Tel: +61 2 9066 6902 Website: www.sci.edu.au
TEQSA Provider No: PRV14353 CRICOS Provider No: 04078A
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Task Description: To complete this assessment, students are required to include: a) Case Study Overview and Key Issues (300 words) ● Identify key areas of the resort/hotel industry affected (e.g., front office, housekeeping, food & beverage, safety compliance). ● Explain the impact of these failures on the organisation’s operations, customer experience, and reputation. b) Regulatory and Accreditation Analysis (300 words) ● Identify relevant hospitality regulatory bodies and their role in ensuring compliance. ● Explain applicable accreditation guidelines and star rating systems. ● Analyse how the organization in the case study failed to meet regulatory and accreditation standards, and the consequences of non-compliance. c) Recommendations and Best Practices (200 words) ● Provide at least two recommendations for improving operational efficiency and maintaining compliance. ● Suggest best practices for avoiding similar failures in the future, with reference to industry standards and regulations. Word Count ● Length: 800 words (excluding the reference list) (± 10%) ● A 10% penalty will be applied for assignments exceeding or below the recommended word limit.
Other requirements ● You can upload a MS Word or PDF file. ● Presentation Format: 12-point Arial or Times New Roman, 1.5 line spacing, with page numbers inserted bottom right; includes headings/sub-headings. Southern Cross Institute,
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150 & Level 1, 37 George Street PARRAMATTA NSW 2150
Tel: +61 2 9066 6902 Website: www.sci.edu.au
TEQSA Provider No: PRV14353 CRICOS Provider No: 04078A
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Citation and Referencing (APA 7) The assignment should show evidence of research, with references from relevant academic journals. You should have at least FOUR (4) different peer-reviewed academic articles and use them as the foundation for each part of your report. Do not use Wikipedia as a reference source. Unless it is a generic theory/model, cited publications must be within the past 15 years.
All citations and references must adhere to APA 7 referencing style.
Assignment Submission, Return of Marked Assessment & Release of Marks The submission link allows for (3) three attempts, providing you with the opportunity to check text matching for unintended plagiarism. Based on the text-match report, revise your work as needed. Submit your revised work for course grading. Assignments with similarity percentages of 25% and above may indicate academic misconduct and should be revised before submission. The last submitted file will be the assessment that is marked. ● The assessment will be marked according to the marking criteria listed on the Assignment Marking Rubric. ● The marked assessment and feedback will be available via this page TWO weeks after submission of the assessment. ● Marks for all assessment items will be recorded and made available to students through Moodle Southern Cross Institute.
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150 & Level 1, 37 George Street, Parramatta NSW 2150
Tel: +61 2 9066 6902
TEQSA Provider No: PRV14353 CRICOS Provider No: 04078A
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Rubric for Assessment 1 – Individual Case Study Analysis Report (10%)
Fail (0 – 49%)
Pass (50-64%)
Credit (65-74%)
Distinction (75-84%)
High Distinction (85 – 100%)
Depth and credibility of research (30%)
You have not demonstrated that you have conducted enough research (e.g., insufficient references to credible sources), and/or you have relied on doubtful sources.
You have demonstrated that you have conducted enough research (e.g., based on the number of references to credible sources), and you have relied on credible sources.
The depth and credibility of your research is above average (based on the number and quality of your sources).
The depth and credibility of your research is very good (based on the number and quality of your sources).
The depth and credibility of your research is exceptional (based on the number and quality of your sources).
Critical Analysis (40%)
Your analysis is unreasoned and/or poorly reasoned (e.g., because it relies on unsupported assumptions or misunderstands the theories and concepts applied).
Your analysis is mostly logical and well-reasoned.
Your analysis is logical and well-reasoned to an above-average standard.
Your analysis is logical and well-reasoned to a very good standard.
Your analysis is logical and well-reasoned to an exceptional standard.
Structure and Organisation (15%)
Lacks coherent organisation and structure (within and/or between paragraphs/ sections). Structure is difficult to follow and confusing. Does not follow all of the structural requirements in the assessment instructions.
Structured well enough to make sense (both within and between paragraphs/ sections); could be better organised and more tightly focused upon the main points. Follows almost all of the structural requirements in the assessment instructions.
Sequence and structure are logical and easy to follow (both within and between paragraphs/ sections), good overall organisation and focus. Follows all of the structural requirements in the assessment instructions.
Sequence and structure are logical and easy to follow (both within and between paragraphs/ sections) with good connections between different themes or sections; good, clear and concise focus and organisation throughout. Includes all of the structural requirements in the assessment instructions.
Sequence and structure are expertly structured (both within and between paragraphs/ sections) and are used effectively to help integrate ideas and support logical argument. Excellent connections between different themes and sections; excellent, clear and concise focus and organisation throughout. Includes all of the structural requirements in the assessment instructions. Southern Cross Institute,
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150 & Level 1, 37 George Street, Parramatta NSW 2150
Tel: +61 2 9066 6902 Website: www.sci.edu.au
TEQSA Provider No: PRV14353 CRICOS Provider No: 04078A
Page 1 of 5, Language Use (15%)
Mostly unclear or confused expression. Multiple and/or major errors with spelling, grammar, and punctuation.
Clear enough to be understood; minor and few instances of confused or unclear expression. Spelling, punctuation, and grammar are acceptable but could be improved.
Language is generally sound and clear throughout. Spelling, grammar and punctuation are good with very few and minor errors.
Language is sound and clear throughout. Spelling, grammar and punctuation are very good with very few or minor errors. Demonstrates expressiveness, precision and clarity.
Powerful, confident and precise use of language that is sound and clear throughout. Spelling, grammar and punctuation are excellent. Demonstrates expressiveness, precision and clarity, plus mastery of style and tone. Southern Cross Institute,
Level 2, 1-3 Fitzwilliam Street, PARRAMATTA NSW 2150 & Level 1, 37 George Street PARRAMATTA NSW 2150
Tel: +61 2 9066 6902
TEQSA Provider No: PRV14353 CRICOS Provider No: 04078A
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