Hospitality and Tourism Management Assessment Task IP BSc Travel and Tourism Cohort 3 and 4 Task 1.1 – Group PowerPoint Presentation (15 marks) Group class presentations will take place during the first 20 minutes of the 6th lecture on 27/01/2026 and will be based on creating a PowerPoint presentation highlight of the main points of the previous five (5) lectures. The following 10 minutes will allow for a class discussion including all the students with questions and answers to recap the learning objectives.
INSTRUCTION: Students would be allocated into groups during the 3rd lecture on 12/01/2026
Task 1.2 – Group PowerPoint Presentation (15 marks) Group class presentations will take place during the first 20 minutes of the 11th lecture on 27/02/2026 and will be based on creating a PowerPoint presentation highlight of the main points of the previous five (5) lectures. The following 10 minutes will allow for a class discussion including all the students with questions and answers to recap the learning objectives.
INSTRUCTION: Students would be allocated into groups during the 7th lecture on 06/02/2026
Task 2 – Individual Assessment (70 marks) – 2000 words You have recently been appointed as Managing Director of AX hotel a local Maltese hotel business. The organisation has developed substantially since the establishment of its first hotel in Malta several years ago and currently owns and manages a range of hotels located across Malta and Gozo Island. Each hotels offers a different range of accommodation and food and beverage (F&B) outlets. Although the group was once regarded as a major player within the Maltese hospitality industry, its competitive position has been weakened due to ongoing operational inefficiencies. As a result, the organisation is now experiencing difficulties in retaining existing guests and attracting new customers. You are therefore required to present a 2000 word essay that identifies the organisation’s current operational shortcomings and proposes appropriate solutions.
In this essay, you are required to:
Identify the key departments necessary for the effective operation of the group’s hotels and F&B outlets – Organisational structure Outline the importance of proper Organisational structure in achieving the overall organisational objective of the company. Propose strategies that can be adopted to maximise operational efficiency at both departmental and organisational levels Recommend potential new revenue streams for the group and suggest methods to increase hotel reservations Critically evaluate the possible reasons for the group’s low levels of customer retention and propose strategies to enhance the quality of customer service provided within the group as a whole
