Large, medium and small businesses that operate globally, internationally or locally have at least one thing in common – they all use marketing to influence us to engage with their products and/or services. Whether this means becoming a loyal customer buying a product and service or donating to a charity, organisations use a range of marketing techniques and tools to inform and influence people.
This unit is designed to introduce students to the dynamic world of the marketing sector and the wealth of exciting career opportunities available to support their decision making in their career choices. Students will have the opportunity to learn about the competencies and behaviours required by employers to work in the marketing sector. They will be introduced to the key principles of marketing, enabling them to develop a marketing plan and to employ elements of the marketing mix to achieve results. They will study the underpinning theories and frameworks of marketing while relating them to real-world examples, including products and services that they encounter in their daily lives.
The knowledge, understanding and skill sets that students will gain on successfully completing this unit will enhance their career opportunities, whether these are setting up their own business or employment in an organisation.
Learning Outcomes
By the end of this unit a student will be able to:
LO1 Explain the role of marketing and how it interrelates with other business units of an organisation
LO2 Compare ways in which organisations use elements of the marketing mix to achieve overall business objectives
LO3 Produce a marketing plan for an organisation that meets marketing objectives
LO4 Develop a media plan to support a marketing campaign for an organisation.
Assignment Title: Understanding the Marketing function to create a strategic Marketing and Media Plan.
Task A: Submission
Format – Open Book Exam |
This submission
will be in the form of an open book
timed exam to be completed individually. The exam will be
completed in class, on a set date,
with a timed limitation and must be submitted on the same day. If you were to fail
the exam, you will have to re-sit the relevant parts during the last week of
the term. The
recommended length of this submission is 1000- 1500 words, although you will
not be penalised for exceeding 2500 words. |
Unit Learning
Outcomes |
LO1 Explain the
role of marketing and how it interrelates with other business units of an
organisation LO2 Compare
ways in which organisations use elements of the marketing mix to achieve
overall business objectives |
Assignment Brief and Guidance |
Scenario:
Starbucks
Case Study, A Crisis of Connection. Starbucks, once
celebrated as a welcoming “third place” between home and work, is facing a
serious decline in both customer goodwill and sales. Once defined by warmth,
personalization, and a premium coffeehouse atmosphere, the brand is now seen
by many as impersonal, overpriced, and operationally inconsistent. According
to Reuters
(July 2025), Starbucks reported its fifth
consecutive quarterly drop in comparable store sales. In its
core U.S. market, same-store
sales fell by 2%, and transactions
declined by 4%, reflecting a clear dip in customer visits. As
highlighted in Forbes
(Feb 2025), the real issue may be the erosion of emotional connection. Long
wait times, complex ordering, and overcrowded stores have damaged the
in-store experience. Baristas face pressure to fulfil highly customized
orders with limited staffing, contributing to service inconsistency and
burnout. Customers increasingly describe the experience as cold and
mechanical. CEO
Laxman Narasimhan
has launched a multi-billion-dollar turnaround strategy called “Back to Starbucks”,
aimed at restoring store ambiance, simplifying menus, and improving service
quality. However, the plan lacks clear financial timelines, and early results
have not reversed the decline, leaving analysts and investors sceptical. At
the heart of Starbucks’ struggle is a growing gap between what the brand once
stood for and what it currently delivers. Once the leader in coffeehouse
culture, Starbucks now risks losing relevance in a competitive market filled
with faster, cheaper, and more personalized options. Sources:
https://www.forbes.com/sites/pamdanziger/2025/02/23/starbucks-has-more-than-business-problems-to-fix-its-lost-customer-goodwill
https://www.reuters.com/sustainability/sustainable-finance-reporting/nine-months-starbucks-ceo-faces-tall-order-turnaround-2025-07-09
https://stories.starbucks.com Activity: In order to complete the activities of this
unit you can either use the case study or select a Hospitality business of
your choice. You are required to critically analyse the
internal and external marketing environment in which the marketing function
of Starbucks (or your selected Hospitality) operates. This analysis should adequately cover the
concept of marketing, including the different areas it operates, the role of
marketing, and the interrelationships with other internal functional units
within Starbucks (or your selected Hospitality) as well as the wider
organisational context, with an emphasis on the importance of such
interrelationships for the organisation. Further to the above, you need to evaluate the
strategies and tactical approaches to the marketing mix that Starbucks (or
your selected Hospitality) and another major competitor apply to achieve
their overall business objectives in order to compare them. |
Task
B Submission Format – Report |
This submission will be in the form of an individual
report that is appropriate and suitable for use at a business meeting. The
report must be submitted using a WORD processed document. PDF and other types
of files are not accepted. The recommended length of this submission is 2500- 3000
words, although you will not be penalised for exceeding 3000 words. Where appropriate,
learning theory and additional research must be used, and referenced
according to the Harvard Referencing system. The work must include a
bibliography for all referenced work using the Harvard referencing system. |
Unit
Learning Outcomes |
LO3 Produce a
marketing plan for an organisation that meets marketing objectives LO4 Develop a
media plan to support a marketing campaign for an organisation. |
Assignment
Brief Guidance |
Activity: You must produce
a strategic marketing plan for Starbucks (or your selected Hospitality) that
applies the extended marketing mix and measures the achievement of marketing
objectives within key performance metrics. Following your
strategic marketing plan, you will need to develop a valid and justified
integrated multimedia plan based on quantitative and qualitative
criteria, selecting appropriate digital, offline and social media channels
that helps to meet the budgetary requirements and marketing campaign
objectives of Starbucks (or your selected Hospitality). The plan should
provide effective recommendations with respect to media channels and
activities for effectiveness, to help Starbucks (or your selected Hospitality)
deal with its current situation. |
Learning Outcomes and Assessment Criteria |
Pass | Merit | Distinction |
LO1 Explain the role of
marketing and how it interrelates with other business units of an
organisation. | D1 Critically analyse the
external and internal environment in which the marketing function operates. |
P1 Explain the concept of
marketing and marketing operations including the different areas and role of
marketing. P2 Explain how the marketing
function relates to the wider organisational context. | M1 Analyse the role of
marketing in the context of the marketing environment. M2 Analyse the significance
of interrelationships between marketing and other functional units of an
organisation. |
LO2 Compare ways in which
organisations use elements of the marketing mix to achieve overall business
objectives | D2 Evaluate strategies and
tactical approaches to the marketing mix in achieving overall business
objectives. |
P3 Compare the ways in which
different organisations apply the marketing mix to the marketing planning
process to achieve business objectives. | M3 Review strategies and
tactical approaches applied by organisations to demonstrate how business
objectives can be achieved successfully. |
LO3
Produce a marketing plan for an
organisation that meets marketing objectives. | D3
Produce
a strategic marketing plan for an organisation that measures achievement of
marketing objectives within key performance metrics. |
P4 Develop
a marketing plan that includes key elements of marketing planning for an
organisation to achieve marketing objectives. | M4 Produce
a detailed tactical marketing plan that integrates the extended marketing mix
to achieve marketing objectives. |
LO4 Develop a media plan to support a marketing
campaign for an organisation | D4
Provide
a justified integrated multimedia plan based on quantitative and qualitative
criteria. |
P5 Produce
a media plan that includes recommendations and rationale for selected media
activities that meet budgetary requirements and objectives of a marketing
campaign brief. | M5 Create
an integrated multimedia plan, selecting appropriate digital, offline and
social media channels for communication. |
Achievement of a Pass grade
A student must have satisfied all the Pass criteria for the learning outcomes, showing coverage of the unit content and therefore attainment at Level 4 or 5 of the national framework.
Achievement of a Merit grade
A student must have satisfied all the Merit criteria (as well as the Pass criteria) through high performance in each learning outcome.
Achievement of a Distinction grade
A student must have satisfied all the Distinction criteria (as well as the Pass and Merit criteria), and these define outstanding performance across the unit as a whole.
ALL GRADES ARE PROVISIONAL UNTIL INTERNALLY VERIFIED AND UNTIL EXTERNALLY CERTIFIED BY EDEXCEL.
THIS MEANS THAT A GRADE CAN BE CHANGED AT ANY POINT UNTIL EDEXCEL CERTIFIES IT
As per Pearson policy, you are only allowed two submissions per module. One for final submission and another one for referral. Failure to achieve a grade pass after a second submission will result in you having to repeat the module in the next term.
Any re-submission or late submission (unless authorised due to mitigating circumstances) will be capped at a PASS grade only
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| Specification
of Assessment |
|
· Present your work in one academic style which should include a cover page, table of contents, introduction, conclusion, reference list, foot or end notes and appendices, if any.
· Include the reference code of this assignment on your assignment submission front page.
· Sign the Learner’s Statement of authenticity in the cover page. Failure to do so will result in the submission being declined.
· Spell-check the document and make sure there are no grammatical errors as it may result in the submission being declined.
· Complete all the tasks in a Holistic manner as set in the brief and without separating the assessment criteria to avoid a potential referral.
· Create your own titles and sub-headings to structure the work without copying the assessment criteria verbatim.
· Produce clear specific reasoning and arguments in support of your answers.
· Submit your work in a single WORD processed document of not more than 5000 words for all learning Outcomes. This word limit is only for guidelines and is not applied to grading. PDF and other types of files are not accepted.
· You must include a bibliography at the end to show where your information was sourced. Failure to do so may result in the submission being declined
· Your sources must be identified using the Harvard referencing system. The words used in your bibliography will not be included in your word count.
· You must use Arial, size 12, 1.5 line spacing and black to format the text.
To access any feedback (formative/summative) you will have to access Moodle and open your assignment. You will have to click on the blue comment box in the right hand side and the feedback will appear within the text. You might have to click on the blue bubbles to see the feedback